TERMS & CONDITIONS
These Terms and Conditions are up-dated regularly and you are advised to review them from time to time. If you have any queries or concerns, please contact us.
Home Retail Limited trading as Home Retail (“Home Retail”, “we”, “us”) is a New Zealand business and these Terms and Conditions are governed by New Zealand Law. Home Retail Limited reserves its rights to alter the content of this site at any time.
Intellectual Property Rights
This website contains material which is owned by Home Retail. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Except as permitted under the Copyright Act 1994, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
Accuracy of Information
We aim to ensure that the information we include on this website is accurate and current. While we have no reason to believe that any information on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
Limitation on Liability
In no event shall we be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, even if we have been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that we are not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
PRICING AND PAYMENT
All prices on the website are listed in New Zealand dollars and are exclusive of shipping. All prices are inclusive of GST. We accept payment by [credit card and PayPal].
AVAILABILITY OF PRODUCTS
In the unlikely event where a product that has been ordered is no longer available, we will contact you as soon as possible to discuss your options. This may result in the cancellation of your order or replacement with an alternative product.
ORDERING AND SHIPPING PROCESS
Once payment has been received we will confirm your order via the email address you provided during the transaction. We will only ship your products when payment has been received in full.
DELIVERY TERMS & CONDITIONS
FREE delivery on all standard shipping items when you spend $[ ] or more in a single transaction. OR $[5.99] flat rate. This excludes bulky items Classes (2-6).
Orders delivered to North Island will be received within approximately 1-2 business days. Orders for South Island within 3- 4 business days.
Additional freight charges apply for non-standard items.
RETURNS AND EXCHANGES
Can I return or exchange an item?
You can return or exchange any item purchased through our online store within 7 working days (with the exception of sale items), please note our return delivery address is New Zealand-based. You must process your request for a return within 7 days from when your order was placed, or contact us within 3 business days of receiving the item at email@example.com to communicate your intention to return or exchange.
Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. You will be responsible for the item until it reaches us. Returns or exchanges cannot be processed through our physical stores unless specified by our customer services team. We will advise you via email once we have received your goods.
Home does not accept responsibility for items lost in transit while being returned. We recommend you use a courier that provides tracking and delivery to the door.
How long does it take to process a return?
We will process your exchange or refund within 5 business days on receipt of your parcel. Home does not accept responsibility for items lost in transit while being returned. We recommend you use a courier that provides tracking and delivery to the door.
How will I receive my refund?
Your refund will be processed back into the same account you used to make the purchase. Alternatively, a voucher will be issued to the email address you placed the order with. We are not responsible for any fees that might be charged by your bank.
Damaged, faulty or just the wrong thing?
If you have received your parcel and realised a product is damaged or not what you ordered, please notify us immediately upon discovering the fault or error at firstname.lastname@example.org Our customer service representative will get back to you with a resolution within 3 working days.
Once we receive the item, we will repair, replace or refund the item. If the item is faulty or incorrect, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. We will advise you via email once we have received your goods.
I have just received my furniture delivery and it is faulty, what do I do?
If the driver is still at your location, please notify the driver that you cannot accept the delivery and want the product to be sent back to Home. Please take photos of the damages upon receiving the item as evidence and notify us immediately upon discovering the damage at email@example.com. Our customer service representative will get back to you with a resolution within 3 working days.